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Terms of Use

Last Update: March 6, 2012

Use of the knoend.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use our website.

Disclaimer
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either expressed or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Knoend shall not be liable for any damages of any kind related to your use of this site.

Indemnification
You agree to defend, indemnify and hold Knoed harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

Copyright
All of the Content on this site, including but not limited to: images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, patent, copyright and/or other intellectual property rights or licenses owned by Knoend.  Knoend reserves complete title and full intellectual property rights in any content you download from this website. You may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Knoend.

Online Shop Policies

Online Payment Options
We accept Visa, Mastercard, American Express as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order.

Credit card re-authorization
We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.

Taxes
You will only be charged tax if you are a resident of California or Hawaii. Orders placed in California or Hawaii will be charged applicable city and state taxes. The exact amount will be itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states. Orders shipped abroad will not be taxed by Knoend, however they may be subject to taxes and import tariffs that are not included in the product and shipping price.

Shipping
Orders are shipped from our warehouse by FEDEX. Shipping and handling fees will be charged based on shipment weight, volume, delivery destination, and retail value of order.

We may deliver across the continental U.S. and abroad. (P.O. Boxes and APO Addresses are excluded.) Please note that international orders may be taxed upon arrival. Applicable taxes, tariffs and brokerage fees are NOT INCLUDED in the shipping and handling charges. The purchaser is responsible for all of these aforementioned charges.

Lead Times
Orders for in stock items usually ship within 2 business days. We will make every effort to keep you informed of the status of your order. If you have questions about a backordered product, please contact us by email at shop_at_knoend.com.

Changing or Cancelling Orders
If you have placed an order that you wish to change or cancel, please email us at: shop_at_knoend.com within 24 hours.  If your order has already shipped, we cannot change or cancel the order.

Security
Maintaining the security of your personal information is extremely important to us. Order information is encrypted during transmission using industry-standard SSL (Secure Sockets Layer) technology. Off-line information is also protected and is accessible only to those authorized personnel for whom it is necessary to access such information.

Returns
*****Refunds are issued only for faulty items that we are unable to replace.*****

All of our products are guaranteed for material quality and workmanship. If you find a defect with an item, please notify us for repair or replacement.

Please note that dye lots on dyed goods may vary slightly and that imperfections on certain products reflect the natural quality of materials or their manufacturing processes.

We do not accept returns on ANY merchandise that was purchased at a discount, trade price or purchased with a coupon. Sales to contract buyers, specifiers and builders are all final.

Return Conditions
Returns are accepted on damaged merchandise on claims made and received within five (5) days of receipt of merchandise. All merchandise must be COMPLETELY UNUSED and in its original packaging. Returns must be properly packed and returned for inspection. We cannot accept returns on merchandise that has been installed, painted, modified or altered in any way. All returns must have a Return Authorization Number. Please contact us at shop_at_knoend.com to obtain a Return Authorization Number.

Return Process
Pending inspection, a replacement will be sent to you without additional charge.  If we are unable to replace the faulty item, we will issue a refund to your credit card.  Please note that we are unable to refund the original order’s shipping charges.  Please return the item in its original packaging inside of a larger box to avoid damage of delicate or heavy items or if unsure call for shipping instructions. Knoend will not assume the transportation charges for any items returned by courier, USPS or other unless specifically agreed upon beforehand. We reserve the right to charge applicable re-stocking fees. Please ship all returns to:

KNOEND
Attention: Returns / (your RMA #)
7142 Belgrave Ave.
Garden Grove, CA 92841
USA

Notification of Changes
Knoend reserves the right to update or modify these terms of use at any time without prior notice.  All changes will be posted to this webpage.